System Technician I
TroonReston, Virginia, United States
Posted October 31, 2025
47000 - 54000 USD year
Full Time
About the Company
Troon is a global leader in golf course management and development, delivering world‑class experiences across some of the world’s most iconic properties. The company integrates hospitality, marketing, agronomy, food & beverage, and retail services to create seamless, personalized experiences for guests and members. Troon’s core value proposition lies in its commitment to consistency, meticulous attention to detail, and a culture of exceeding expectations. By combining deep industry expertise with a passion for hospitality, Troon sets a benchmark for excellence in the golf and leisure sector.
Job Description
The Systems Technician plays a pivotal role as the first responder to all company-related IT support needs, encompassing a diverse array of IT hardware and software solutions.
Requirements
- Monitor and Execute incidents/service requests through our in-house ticketing system.
- Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system.
- Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices.
- Troubleshoot and diagnose technical issues affecting end users in collaboration with the team and escalate cases when deemed necessary.
- Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites.
- Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services.
- Advise users on IT-defined best practices and communicate company policies.
- Track inventory and ship IT equipment.