Process Excellence Lead
TSMGMountain View, California, United States
Posted October 27, 2025
Contract / Temporary
About the Company
TSMG is a leading data collection partner with expertise across Europe and North America. Specializing in complex data projects for Fortune 500 companies, TSMG offers comprehensive support from recruitment to logistics, ensuring the delivery of vast, accurate datasets to fuel AI systems. What sets TSMG apart is its commitment to excellence and ability to assemble powerhouse teams equipped with cutting-edge tools.
Job Description
We are seeking a Process Excellence Lead to join a client in Mountain View, CA. The role focuses on managing hardware and support for data collection devices, including onsite repairs and international logistics. It involves defining and driving transformation roadmaps, strengthening stakeholder relationships, and driving ROI through process optimization.
Requirements
- Define and drive the transformation roadmap
- Lead the design and execution of scalable operating models
- Build strong relationships with senior stakeholders
- Troubleshoot and support BPM consultants
- Lead AI/ML and exploratory initiatives
- Oversee due diligence and process shadow
- Track goal achievement against defined KPIs
- Embed best practices
- Identify bottlenecks and opportunities
- Lead workflow-level analysis and shadowing
