CCaaS Architect - Bilingual French & English

TTEC Digital is seeking a CCaaS Architect to join their rapidly expanding Google Practice team. The successful candidate will provide technical solutions to meet the needs of clients, lead voice and digital AI Self-Service solutions, and design, develop, and implement AI self-service applications with Google CCAI.

Requirements

• Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
• Design, develop and implement AI self-service applications with Google CCAI
• Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
• Collaborate with project team members to provide input to conversation design specifications
• Integrate to backend systems using web services, databases, and reporting
• Perform Unit Testing of developed code
• Assist with System and Functional Testing

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship