Principal Architect, Zoom

TTEC Digital is looking for a Principal Architect to lead the design, development, and delivery of the Zoom Contact Center software platform. The ideal candidate will have experience with enterprise-level CCaaS architecture, customer-facing presentation skills, and knowledge of SIP Protocol, RESTful APIs, and modern SSO/identity management technologies.

Requirements

• Bachelor's degree in computer science, IT, or engineering
• 5+ years of experience in Zoom Contact Center and UC environments
• 3+ years of software development experience, including design, custom and common coding, and testing of real-time systems
• 3-5 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
• Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk)
• Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies

Benefits

• Medical, dental, vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off