Senior Consultant, Nice CXone - WFM

TTEC Digital is seeking a Senior Consultant to develop, test, and deliver the NICE CXone WFM software platform. The ideal candidate will have technical experience with various WFM technologies, including NICE CXone WFM, and a strong background in business and technical consulting.

Requirements

• Bachelor's degree in computer science, IT, or engineering
• 5 or more years' experience in NICE CXone and UC environments
• Existing knowledge and/or industry certifications for NICE CXone and process automation technologies
• Experience with enterprise level CCaaS architecture for complex business needs
• Experience creating and presenting to executive level stakeholders (technical and non-technical)
• Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences

Benefits

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off