Customer Experience Associate

We’re looking for an exceptional associate to join our Customer Experience team. The perfect candidate is a Tuckernuck brand enthusiast who aspires to build customer relationships and deliver above-and-beyond support to ensure customer happiness.

Requirements

• Build customer relationships and deliver above-and-beyond customer support through phone, email, and live chat.
• Quickly and thoroughly solve problems for customers anytime if deliveries, transactions, and experiences don’t go 100% as planned.
• Think creatively about ways in which we can optimize each customer’s experience, present to the team, and then make it happen.
• Master our internal inventory, order, and customer relations systems in order to efficiently and effectively process orders and answer customers’ questions.
• Learn the products inside and out in order to offer style advice, “upsell” products, and to help customers find the products they need to fill their particular needs.
• Study our style guide and be well versed in styling in order to offer appropriate style advice for different events, ages and styles.
• Learn the ins and outs of the back-end of the website, including how to use any outside systems or plugins which may help with any customer service needs.
• Provide thoughtful, strategic insight regarding customer needs to all areas of the business such as marketing, merchandising, photography, and buying teams.

Benefits

• medical, dental, and vision coverage
• 401(k) with company match
• generous paid time off and holidays
• paid new parent leave
• day care coverage
• employee discount
• other great perks