Software Engineer
TwilioIndiana, United States
Posted September 8, 2025
Full Time
About the Company
Twilio is a leading Customer Engagement Platform (CEP) that empowers companies to build direct, personalized relationships with customers worldwide. Offering a suite of telecommunications services including APIs, cloud communications, SMS, voice, and VoIP, Twilio enables secure and intelligent customer interactions across various stages of the journey. With its global reach and developer-friendly tools, Twilio helps millions of developers and hundreds of thousands of businesses create exceptional customer experiences.
Job Description
Twilio is seeking a Software Engineer to join their Platform Observability team, focusing on rebuilding observability within their platform. This role involves architecting, delivering, and mentoring observability components like logs, metrics, and traces, driving scalability, usability, and actionable insights. The team will focus on restoring the observability platform from a fragmented and wasteful state into a unified, open-source-first, scalable system.
Requirements
- Proven expertise in building and scaling observability systems
- Deep proficiency in modern programming language (e.g., Go, Python, Java)
- Familiarity with high-cardinality data challenges and telemetry correlation techniques
- Experience designing high-scale telemetry systems
- Solid understanding of distributed systems
- Experience with AWS, Kubernetes, and infrastructure-as-code tools
Benefits
- Competitive pay
- Generous time off
- Healthcare
- Retirement savings program
