Technical Support or Customer Support Manager
Two95 InternationalKuala Lumpur, Kuala Lumpur, Malaysia
Posted March 18, 2026
Full Time
About the Company
Two95 International Inc. is a global technology solutions provider that delivers advanced enterprise services in Digital Transformation, GenAI, Cloud ERP, and managed outsourcing. The company partners with Fortune 500 and mid‑market clients across diverse industries to build secure, edge‑enabled, and cloud‑native infrastructures. Its unique blend of direct‑hire staffing, managed services, and cutting‑edge AI capabilities enables businesses to accelerate innovation while reducing risk. Two95’s culture of continuous learning and customer‑centric delivery positions it as a trusted partner for organizations seeking sustainable digital growth.
Job Description
Manage Customer Support team in a technology environment, with 5+ years of experience in Technical or Application Support and strong troubleshooting skills.
Requirements
- 5+ years of managing a Customer Support team (10+ agents)
- 5+ years of experience in Technical or Application Support
- Strong troubleshooting skills with ability to manage complex technical issues and cross-team escalations
- Experience monitoring and improving support performance, including SLA and customer satisfaction metrics
- Passion for team development, mentoring, and building a positive support culture
- Strong communication and collaboration skills across technical and business teams
