Engineering Manager
UJETPorto, Portugal • San Jose, California, United States
Posted September 8, 2025
70000 - 90000 EUR year
Full Time
About the Company
UJET is a leader in AI-powered contact center innovation, offering a cloud platform that leverages cutting-edge AI, true multimodality, and a mobile-first approach to redefine the customer experience. By infusing AI across every aspect of customer journeys and operations, UJET empowers agents, optimizes experiences, and transforms contact center processes for efficiency and actionable insights. Built on a secure, scalable cloud-native architecture with a CRM-first approach, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth.
Job Description
UJET is a leading AI-powered contact center innovation company revolutionizing customer experience through cloud-native solutions. They are seeking an experienced Engineering Manager to lead a team, combining technical understanding with a focus on scalable architectures, performance, and team development. The role involves building and managing a team to deliver cutting-edge AI-driven solutions.
Requirements
- Conceptualize new features with product managers, designers, and engineers.
- Direct team in technical and architectural decisions.
- Help triage bugs, production issues, and oncall escalations.
- Actively manage performance on the team, providing feedback, coaching, and career development.
- Excellent verbal and written communication skills.
- Work on multiple initiatives in parallel.
- Attend annual team recruitment
- Security, data protection and compliance (SDPC)
Benefits
- Competitive compensation
- Stock options
- Engaging team events
- Flexible work arrangements
