Technical Writer
UJETVila Nova de Gaia, Portugal
Posted October 28, 2025
45000 - 48000 EUR year
Full Time
About the Company
UJET is a leader in AI-powered contact center innovation, offering a cloud platform that leverages cutting-edge AI, true multimodality, and a mobile-first approach to redefine the customer experience. By infusing AI across every aspect of customer journeys and operations, UJET empowers agents, optimizes experiences, and transforms contact center processes for efficiency and actionable insights. Built on a secure, scalable cloud-native architecture with a CRM-first approach, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth.
Job Description
UJET is seeking a Technical Writer to create high-quality documentation for their Cloud Contact Center solution, including SDK guides, CRM integration instructions, and API references. This hands-on role involves collaborating with product managers, engineers, and customer success teams to document products and help them consolidate existing documentation into Zendesk and Confluence. The company is focused on AI-powered contact center innovation and provides an exceptional customer experience.
Requirements
- Create, update, and maintain end-user and developer documentation.
- Collaborate with Product Managers, Engineers, and other stakeholders.
- Manage documentation projects and timelines using Jira.
- Consolidate and organize existing documentation within Zendesk and Confluence.
- Contribute to creating and publishing release notes.
Benefits
- Medical
- Dental
- Vision
- 401(k) plan
- Commuter benefits
