UAT Test Manager - Banking Voice & Call Center Applications

This role involves leading User Acceptance Testing (UAT) for banking voice and call center applications. The successful candidate will manage the entire testing lifecycle, from planning to go-live, and has a strong understanding of test management principles. They need excellent time management skills, a proactive approach to risk management, and effective communication with stakeholders. This is a mid-level managerial role focused on ensuring high-quality software.

Requirements

• Proven experience as a UAT Manager managing testing lifecycle of 4-5 projects right from planning till project go-live
• Complete understanding of test management activities involving requirement analysis, test design, SIT, UAT, defect management, warranty support
• Excellent skills in managing the testing project timelines and an ability to understand the overall project deliverables and its possible impact on testing
• Ability to anticipate risks/issues in the testing project and plan the mitigations accordingly
• Ability to craft the Test Strategy and Test Planning at the beginning of the project
• Hands on experience of the test deliverables reporting on daily and weekly basis during the test execution
• Knowledge of defect management through JIRA and test management through Zephyr preferred
• Awareness of the test management metrics and estimation techniques
• Identify, assign and monitor the activities of test specialists in support of the multiple deliverables under their area of responsibility
• Responsible for defect reporting and tracking to project teams
• Responsible for metrics gathering and status reporting for project assignment
• Good understanding of enterprise workflow systems, unified communications, tele communication, process
• Strong Testing methodology and banking domain knowledge
• Call center, call flow knowledge is an advantage