Support Specialist
UnitNew York, New York, United States
Posted January 15, 2026
Full Time
About the Company
Unit is a market leader in embedded finance, offering ready-to-launch financial services to millions of end-users across ~100 customers.
Job Description
Unit is a market leader in embedded finance, hiring a Support Specialist to own client-facing responsibilities and drive product improvements. The role is based in New York City and comes with significant responsibility from Day 1.
Requirements
- Triage, respond to, escalate, and manage complex customer inquiries
- Coordinate with cross-functional teams to resolve challenging customer issues
- Identify opportunities for product improvements, escalate to Product team, and track to completion
- Lead training programs and create content for internal and external audiences