Mid Market Customer Success Manager

We are looking for a Customer Success Manager to drive value across our mid market customer base, leading customer relationships and strategy, driving the development of processes to improve our business scalability, as well as advocating for and growing customers.

Requirements

• 1-3(+) years of customer facing experience with a strong focus on retention and driving account strategy
• Experience managing complex retention and upsell opportunities, with the ability to lead negotiations for accounts $20-100k ARR
• Ability to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution to handle multiple ongoing projects
• Ability to build long-lasting relationships with various team members and roles, internally and externally, with the ability and willingness to travel to see customers on-site as required
• A process-oriented mindset, with a knack for identifying recurring patterns and capitalizing on them by improving the ongoing process, leveraging AI and available tooling
• Outstanding organization skills, and an ownership mindset demonstrated by strong work ethic
• Sense of curiosity and learning - focused on internal product knowledge and externally on the customer business

Benefits

• Competitive salary
• Pre-IPO equity
• 100% company-paid medical, dental, and vision insurance (employee)
• Unlimited PTO and generous leave programs
• 401(k)
• Learning & development stipend
• Home office setup support