Technical Support Specialist (Singapore)

Unit21 helps fintechs and financial institutions combat fraud and money laundering through a powerful, flexible risk and case management platform. As a Customer Support Specialist, you’ll be the front line of support for Unit21 customers, owning ticket-based communication and helping users resolve issues, adopt best practices, and get maximum value from our platform.

Requirements

• 2+ years of experience in Customer Support, Technical Support, or other customer-facing roles
• Strong ability to explain technical concepts in clear, customer-friendly language
• General technical aptitude with strong problem-solving skills
• Excellent written and verbal communication skills
• Comfortable working independently and taking ownership as an early regional hire
• Curious mindset and willingness to deeply learn the product and customer use cases

Benefits

• Competitive salary
• Pre-IPO equity
• 100% company-paid medical, dental, and vision insurance (employee)
• Unlimited PTO and generous leave programs
• Learning & development stipend, and home office setup support