Customer Account Partner

We are seeking a Customer Account Partner to ensure the success of our customers, build and maintain long lasting relationships, and provide the best possible customer experience. The ideal candidate will be an advocate for our products and services, and a champion for our customers.

Requirements

• Take proactive ownership of customer issues & complaints, trouble shoot problems, and see them through to resolution
• Assist customers in achieving strong value from Univar Solutions by efficiently and proactively handling all orders in a timely manner
• Build and maintain strong professional relationships with customers and internal partners
• Document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required
• Improve policy, procedures, and technology to enable the end-to-end process, relationships, and value more efficiently
• Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data and analyst that anticipate customer’s needs and buying trends
• Maintain ongoing high Net Promoter Scores

Benefits

• 401k Matching
• Generous Paid Time Off
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance