Customer Experience Advisor
Universal Business TeamHull, England, United Kingdom
Posted August 1, 2025
30000 - 35000 GBP year
Full Time
About the Company
The Universal Business Team (UBT) is a fast-paced global consulting organisation supporting over 3,000 family businesses across 19 countries. We provide our customers with an unprecedented range of business advisory, coaching, consulting and training programs to move their business forward. We also partner with leading brands around the world, leveraging our group buying power to ensure our customers can access products and services at competitive prices. UBT has a unique value proposition to our customers and our staff in that all profits are invested into a higher purpose - education and charity work. OneSchool Global is one of the largest progressive independent school networks in the world, with over 100 schools in 21 countries. Rapid Relief Team provides food and water to emergency services during times of disaster, and supports the homeless and people with disability.
Job Description
This customer experience advisor role is a reactive sales and customer excellence position within a fast-growing company specializing in high-end care home equipment. The role focuses on providing excellent support to care home clients, offering product guidance, and resolving issues with a positive and professional attitude. No cold calling or hard selling is involved.
Requirements
- Experience in a customer-facing, advisory, or sales support role
- Confidence, empathy, and the ability to build rapport quickly
- Strong communication and listening skills
- Comfort using CRM/order systems
- Proactive, can-do mindset
Benefits
- Profit share bonus scheme
- 23 days holiday + bank holidays
- Bonus day off on your birthday
- Free on-site parking
- Company PC
- Dedicated training & development
- Clear progression opportunities
