Desktop Support Technician

The Desktop Support Technician provides technical support to faculty and staff for desktop computing and general problem resolution. Work will focus on, but not be limited to, Microsoft Windows, Mac OS, applications, and mobile devices.

Requirements

• Provides telephone and in-person technical support, problem-solving and troubleshooting for faculty, and staff computers, including Windows OS, Mac OS, Android, and iOS.
• Supports Microsoft Windows classroom and student lab computers at the Chicago Booth Hyde Park campus as well as downtown campuses.
• Builds and tests new computer systems and software for faculty and staff.
• Evaluates and recommends new computer technologies to use in the Booth environment.
• Installs networking hardware and software.
• Advises end users on hardware and software purchases based on their requirements.
• Stays informed on technology trends and information resources to provide technology support and guidance.
• Escalates problems to ensure they are resolved in a timely manner.
• Provides second-level technical support.
• Provides support during normal shift hours, occasional Saturday shifts, and periodic on-call hours.
• Guides end-users through troubleshooting procedures.
• Performs upgrades to hardware and software, recommends systems modifications to reduce user problems.

Benefits

• Paid time off
• Health benefits
• Retirement plan
• Other benefits