The Director for University Systems provides strategic and operational leadership for a portfolio of enterprise applications and shared services that support the student lifecycle, administrative operations, research administration, and alumni engagement.
Requirements
- Provides vision and technical leadership for an ecosystem spanning ERP/HCM, student information, CRM/admissions, research administration, advancement, and web platforms;
- Establishes annual roadmaps and service level agreements (SLAs) for each platform in partnership with product owners;
- Adopts and matures Agile and DevOps practices (CI/CD, automated testing, infrastructure as code) to increase delivery speed and quality while reducing technical debt;
- Leads operational excellence across incident, problem, change, and release management;
- Builds, mentors, and retains a diverse, high-performing organization with clear goals, career paths, and continuous learning in cloud, integration, data engineering, AI, and security;
- Cultivates a culture of accountability, inclusion, and collaboration that supports the mission of the University and IT Services;
- Executes disciplined vendor and contract management;
- Serves as primary technology partner to Campus and Student Life, Enrollment and Student Success including Admissions/Financial Aid, Alumni Relations and Development, and University Research Administration;
- Champions user-centered design and co-creation with end users;
- Translates University strategy and Enterprise Application Systems priorities into actionable multi-year technology roadmaps;
- Oversees portfolio intake, estimation, and execution across projects and products;
- Identifies and removes impediments to delivery;
- Coordinates cross-functional work with Academic Technology Services and other IT functions;
- Contributes to responsible AI enablement in administrative applications, accessibility compliance, and continuous service improvement initiatives;
- Identifies technological needs and develops products and solutions in support of teaching and learning;
- Advises internal and external stakeholders as a department liaison;
- Maintains appropriate internal, inter-institutional, and vendor relationships;
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health benefits
- Paid time off
