Guest Services Agent - Front Desk
UNIVERSITY OF VIRGINIA HOST PROPERTIES INCCharlottesville, Virginia, United States
Posted August 14, 2025
Full Time
About the Company
University of Virginia Host Properties Inc. operates the Boar's Head Resort, a four‑diamond country resort in Charlottesville, VA, offering luxury lodging, dining, golf, spa, and fitness amenities. The resort also hosts events, curated experiences, and meeting spaces, serving guests with Southern hospitality and a blend of classic and contemporary amenities.
Job Description
The Guest Services Agent role at The Boar's Head Resort focuses on providing exceptional guest service through welcoming, registering, checking out, and maximizing revenue through sales. This involves upholding Forbes Travel Guide Standards and AAA 4 Diamond Service Expectations, managing reservations, and maintaining the front office.
Requirements
- At least 2 years' previous experience delivering high-quality guest service.
- Knowledge of Microsoft Office applications.
- Ability to work in a fast-paced, stressful environment.
- Ability to work early morning, evening, weekend, and holiday shifts.
- Ability to stand for duration of scheduled shift.
- Excellent communication skills (oral and written).