Customer Success Manager, MENA

Uplift is a dynamic agency specializing in global talent search. Our client is a fast-growing mobile ad tech company seeking a skilled Customer Success Manager to grow revenue and drive platform adoption through strategic account management and strong client relationships.

Requirements

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
• Educate clients on new platform features, DSP partners, services, and relevant practices
• Educate and grow the programmatic buying knowledge of clients