Customer Service Operator – sostituzione maternita’
UPSLombardy, Italy
Posted December 31, 2025
Contract / Temporary
About the Company
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters. Beginning as a small messenger service, UPS was started by two enterprising teenagers and a $100 loan. Now, we’re almost 500,000 UPSers strong, with operations around the globe. As a transportation and logistics leader, we are proud to offer innovative solutions to our customers—both big and small. We also support the communities we serve. Just take a look at The UPS Foundation’s social impact report! Headquartered in Atlanta, we can be found on the web at ups.com and about.ups.com. Job seekers can visit upsjobs.com to learn more. Our active social media channels include Facebook, Instagram, Twitter, YouTube, and TikTok. Facebook: www.facebook.com/ups Instagram: www.instagram.com/ups/ Twitter: www.twitter.com/ups TikTok: UPS YouTube: www.youtube.com/ups Website https://about.ups.com/ The UPS Foundation’s social impact report: https://about.ups.com/us/en/social-impact/reporting/the-ups-foundations-social-impact-report.html Career Site upsjobs.com
Job Description
Support UPS customers by managing requests and case resolution activities in accordance with UPS service standards and procedures. Provide professional support through telephone, email, and internal UPS systems.
Requirements
- High school diploma and/or university degree
- Previous experience in customer service, contact center, or customer support roles is preferred
- Good knowledge of the English language, written and spoken
- Analytical and problem-solving skills, with attention to detail
- Good communication skills and strong customer focus
- Good familiarity with computer tools and case management systems (CRM)
- Result-oriented and sense of responsibility in taking ownership of cases