Sr Business Systems Analyst - Financial and Accounting-Billing

This position ties technology to our business needs and determines how new solutions, carrier business rules, and industry changes will affect our customers.

Requirements

• Requirements Gathering & Documentation
• Process Modeling (e.g., BPMN, flowcharts)
• Gap Analysis & Impact Assessment
• Use Case and User Story Development
• Understanding of SDLC (Agile, Waterfall, Hybrid)
• Data Analysis & SQL (basic to intermediate)
• Integration Concepts (APIs, middleware, data flows)
• Facilitation of Workshops & Meetings
• Strong Verbal and Written Communication
• Conflict Resolution & Negotiation
• Cross-functional Collaboration
• JIRA / Confluence / Azure DevOps
• Visio / Lucidchart / Draw.io
• Excel / Power BI / Tableau (for data visualization)
• Wireframing Tools (e.g., Balsamiq, Figma)
• Business Case Development
• Project Scoping & Prioritization
• Mentoring Junior Analysts
• Change Management Awareness