Desktop Support Analyst
US Tech SolutionsSunnyvale, California, United States
Posted October 27, 2016
Contract
About the Company
US Tech Solutions is the largest privately owned diversity workforce partner delivering flexible global talent solutions and IT consulting.
Job Description
The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals, iPads, and associated peripherals, including AV equipment.
Requirements
- Ability to clearly communicate technical concepts to non-technical people
- Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures
- Ability to multi-task in a fast-paced environment
- 2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS)
- Experience working with O365, SharePoint and Office 2013
- Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
- Some knowledge of Active Directory concepts and administration
- Experience working with laptops – will be supporting at least 700 laptops
- Experience with Avaya or similar
