Senior Auto Adjuster

As a Senior Auto Adjuster at USAA, you will adjust highly complex auto insurance claims, deliver best-in-class service, and work in a flexible environment that requires 3 days of in-office work per week. This position is based in Phoenix, AZ, and does not offer relocation assistance.

Requirements

• High School Diploma or General Equivalency Diploma
• 2 years of customer service experience
• 1 year of experience handling low to moderately complex auto non-injury liability claims
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
• Experience determining auto liability coverage
• Proficient knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations
• Demonstrated negotiation, investigation, communication, and conflict resolution skills
• Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills
• Ability to organize, analyze, and effectively determine risk and appropriate response

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) plan
• Pension plan
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Wellness programs