IT Support Specialist (m/f/d)

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We're seeking an IT Support Specialist to provide technical support to employees across remote/global locations, manage productivity and security tools, and contribute to the maintenance and support of our global internal IT infrastructure.

Requirements

• Experience in 1st/2nd level IT support
• Experience in providing support on modern SaaS Cloud tools such as Google Workspace
• 3+ years experience in a similar role, ideally in a fast growing international environment or studies in a similar field
• Good experience in supporting MacOS and Windows
• Good listening skills
• Ability to learn new technologies quickly
• Understanding of SLAs and ensuring ticket closures within defined SLAs.
• Excellent sense of service and your always positive spirit
• Very organized and can manage priorities

Benefits

• Development Budget for every employee: 800,-EUR/year
• Job-related Language Courses (English, German, Czech, Spanish etc.): 350,- EUR/year
• Hybrid working policy and the possibility to take a workcation (90 days per year from a European country)
• Online yoga sessions
• Headspace App
• Events - Team Buildings, happy hours, parties/get togethers, occasional company covered breakfasts/lunches, in/across offices, online/in person etc.
• Gifts - We celebrate life & work milestones at UC (work anniversaries, new bom babies and similar)
• Snacks, fruits, coffee and drinks in the office