Operations Quality Assurance Associate
UZURVRichmond, Virginia, United States
Posted February 27, 2026
Full Time
About the Company
Transportation company that makes accessible transportation easy, safe, and efficient.
Job Description
Operations Quality Assurance Associate responsible for ensuring high-quality customer service, monitoring interactions, and driving continuous improvement in the customer experience. Collaborates with Operations teams to support coaching, performance development, and process enhancements.
Requirements
- Minimum 6 Month Tenure
- WAV Trained
- No Disciplinary Action within last 6 months
- Meeting or exceeding metrics for past 3 months
- Ability to show compassion and empathy while maintaining a professional attitude
- Understanding of transportation operations and standard operating procedures
- Strong communication skills; written, spoken, and interpersonal
- Proficiency in the business tools of 2026 (Slack, NICE, Google Suite, etc).
- Proven ability to excel in QA on own calls
- Pass an initial call QA calibration test
Benefits
- Competitive compensation
- 401(k) with company match
- Comprehensive healthcare benefits
- Generous PTO and paid holidays
- Training & Development courses
- Collaborative, team-based work environment
- Mission-driven culture where your work has real impact
