Help Desk Specialist
ValidatekWashington, District of Columbia, United States • United States
Posted September 22, 2025
65000 - 80000 USD year
Full Time
About the Company
ValidaTek is a leading government IT consulting firm based in Washington D.C., specializing in technology transformation and mission-critical system security for federal partners. With a strong focus on enterprise business analysis, process optimization, and architecture, ValidaTek empowers its diverse team to drive continuous growth and excellence. The company's commitment to quality and autonomy has earned it CMMI Maturity Level 5 certification, positioning it as an elite player in the industry.
Job Description
ValidaTek is seeking a skilled Help Desk Specialist to provide responsive technical support to end users. This role involves troubleshooting hardware and software issues, and maintaining computer and network systems. The ideal candidate will be a Customer-focused and team player with a commitment to exceptional service.
Requirements
- Serve as the first point of contact for IT support requests
- Troubleshoot hardware, software, and network issues
- Install, configure, and maintain computer systems
- Diagnose and resolve technical problems
- Ensure timely resolution using SLAs
