Service Desk Technician - Tier 2

The Tier 2 Service Desk Technician provides advanced technical support for U.S. Customs and Border Protection (CBP) end users by troubleshooting escalated incidents, performing deeper system diagnostics, and resolving hardware, software, and network issues that cannot be resolved at Tier 1.

Requirements

• U.S. Citizenship
• Ability to obtain and maintain a CBP Public Trust / Suitability clearance
• 2+ years of hands-on IT support experience, including Tier 2 or advanced troubleshooting responsibilities
• Microsoft Windows 10/11 administration
• Active Directory & Group Policy troubleshooting
• Microsoft Office 365 configuration and support
• Local and network printing services
• Standard TCP/IP networking concepts

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship