AI Support Engineer
Valsoft CorporationCity of White Plains, New York, United States
Posted March 9, 2026
Full Time
About the Company
WeSuite builds specialized software for the security systems industry and is a Fluent Software Group Company.
Job Description
AI Support Engineer role involves building and owning the performance of WeSuite Walt, a support bot, designing agent resolution flows, and expanding the scope of autonomous resolution. The role requires genuine support instincts, technical curiosity, and a systems mindset. The team values deep product knowledge and considers AI as infrastructure.
Requirements
- 3-5 years of SaaS customer support experience
- Experience building or improving AI agents, chatbots, or automated support workflows
- Strong prompt engineering instincts and comfort working with LLM-based tools
- Hands-on Zendesk experience
- Ability to develop deep product knowledge quickly
Benefits
- Competitive salary $70,000-$80,000
- Health, dental, vision, and PTO
- Relocation Assistance