Gestionnaire de succès des clients / Customer Success Manager

Fulltime is a leading voice AI platform for the trades industry, empowering contractors to deliver a world-class customer experience. We're looking for an Agent Success Manager to own how our customers deploy, adopt, and get lasting value from their Fulltime AI agents.

Requirements

• 3+ years of experience in a customer-facing role in B2B SaaS or a technical services environment
• Proven ability to manage customer relationships and drive projects involving multiple stakeholders
• Excellent communication skills with the ability to simplify complex concepts for non-technical audiences
• Strong technical curiosity and a genuine interest in how AI agents work and can be improved
• Fluency in English and French, written and verbal

Benefits

• Competitive salary
• Flexible time off
• Career growth within a fast-growing AI company
• Performance-based compensation