Customer Success Manager (Commercial) - EMEA

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease.

Requirements

• 4+ years of experience in Customer Success at a SaaS company
• Experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships
• Providing top-notch account management and relationship building through various means
• Ability to be nimble and agile in an environment where shifting priorities should be expected
• Experience working in the security or compliance industry is preferred
• Possess clear and thoughtful communication skills, with strong critical thinking ability
• Be highly empathetic to customers, with a proven track record of long-term customer retention
• Experience with hitting retention targets and creating happy, healthy customers
• Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers
• Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact

Benefits

• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and mobile phone stipend
• Commuter benefits for team members who attend the office
• Pension matching
• 25 days of Annual Leave per year and unlimited sick time
• 8 company-paid holidays