Customer Success Manager
VantacaWilmington, North Carolina, United States
Posted February 12, 2026
Full Time
About the Company
Vantaca is the leading AI-native community management performance platform that enables owners and operators, community management teams, boards and associations to work smarter, faster, and with unprecedented insight.
Job Description
As a Customer Success Manager, you will ensure that Vantaca is aligned with our customer's business goals and Key Performance Indicators during the entire customer journey. The objective of the Customer Success Manager is to maximize customer retention and success while also building trust and transparency within your portfolio.
Requirements
- Bachelor's degree or equivalent experience in business administration, communication, project management, information systems, operations management, supply chain management, or other related field
- At least 2+ years experience in a Customer Success, Account Management, or customer-facing role at a B2B SaaS company with a track record of driving adoption and customer outcomes
- Phenomenal communication skills and are an innovative problem-solver
- Highly organized and really good at prioritizing your workload
- Great at interacting with people - customers, clients and coworkers. Your communication with everyone is professional, positive and constructive.
- A well-developed interpersonal style and exceptional influencing skills, with a proven ability to maintain strong relationships across all levels in the business
Benefits
- Medical
- Dental
- Vision
- Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
- 401K with Company Match
- Generous Parental Leave
