HOAi is a fast-growing startup revolutionizing the community association management industry by integrating machine learning technology to streamline labor-heavy processes, eliminating inefficiencies and driving scalability. As a Senior Software Engineer focused on HOAi Voice, you will be at the forefront of building and scaling Vantaca's conversational AI platform that transforms how community associations interact with residents.
Requirements
- Design, build, and deploy production-grade conversational AI systems that handle multi-turn dialogues across voice (telephony/IVR), SMS, and webchat channels with consistent user experiences.
- Develop and optimize natural language processing pipelines for intent classification, entity extraction, and context management in domain-specific community management scenarios (service requests, violation reporting, amenity reservations, payment inquiries).
- Integrate voice AI systems with telephony platforms (Zoom, RingCentral, Microsoft Teams) and conversational AI frameworks (Dialogflow, Amazon Lex, Rasa, or similar) to enable real-time, low-latency conversation handling.
- Implement retrieval-augmented generation (RAG) systems that connect large language models with Vantaca's knowledge base and external APIs, enabling the AI to access real-time community data, work orders, and property information.
- Build and optimize LLM-powered conversation flows using advanced prompt engineering techniques, ensuring accurate, contextually appropriate responses while mitigating hallucinations and maintaining AI safety standards.
- Design robust fallback mechanisms, human handoff protocols, and escalation workflows to ensure seamless transitions when AI confidence is low or situations require human intervention.
- Integrate speech-to-text and text-to-speech systems (Deepgram, AssemblyAI, ElevenLabs, or Google/AWS services) to deliver natural, high-quality voice experiences.
- Deploy and monitor AI agents at scale, implementing A/B testing frameworks to continuously improve conversation flows, response quality, and user satisfaction.
- Collaborate with product managers, UX designers, and customer success teams to understand user needs and translate them into technical requirements and conversation designs.
- Build API-driven microservices architecture that enables the HOAi Voice system to interact with Vantaca's core platform (C#,.NET, SQL) and external integrations.
- Establish monitoring, logging, and analytics infrastructure to track conversation quality, system performance, user satisfaction, and key business metrics.
- Mentor junior engineers and contribute to technical documentation, best practices, and architectural decisions for the HOAi platform.
Benefits
- Medical, Dental, and Vision insurance
- Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
- 401K with Company Match
- Remote Flexible - come to the office when needed
- Great parental leave benefits
