Customer Experience Coordinator - Manhattan Beach, CA

VEG is a rapidly growing veterinary care company revolutionizing emergency medicine with a customer-first approach. This Customer Experience Coordinator role focuses on providing an exceptional experience for pet parents throughout their visit, from check-in to discharge. The role involves building rapport, managing communication, resolving complaints, and ensuring a positive and safe environment for both pets and their owners.

Requirements

• Answer incoming calls and manage customer communication.
• Provide exceptional customer service and feedback to nurses and doctors.
• Process payments and maintain accurate records.
• Identify customer needs and provide relevant information.
• Communicate with customers and their pets effectively.
• Participate in customer engagement activities.

Benefits

• Industry-leading compensation
• Health insurance
• Vision insurance
• Dental insurance
• Parental leave
• Unlimited Continuing Education
• Flexible work schedules
• Employee pet discount
• Hospital stocked with groceries and snacks
• Referral rewards