Velixo is an award-winning vendor of Excel-based reporting solutions for Enterprise Resource Planning (ERP) software. We are seeking a Technical Support Specialist with experience in ERP systems to support our ERP Financial analysis product.
Requirements
- Provide technical support for our ERP Financial analysis Excel add-in product
- Troubleshoot and resolve issues related to the product and its integration with Acumatica and Sage Intacct
- Assist customers with reporting analysis and queries, ensuring accurate and efficient use of the product
- Collaborate with the product development team to communicate customer feedback and contribute to product enhancements
- Develop and maintain comprehensive product documentation and support materials
- Stay up-to-date with the latest updates and features of Velixo, Acumatica and Sage Intacct to provide expert support