Customer Support Lead
VennNew York, New York, United States
Posted September 15, 2025
110000 - 120000 USD year
Full Time
About the Company
Venn is an AI-powered ecosystem that streamlines resident management by consolidating all touchpoints—rent payments, maintenance requests, lease renewals, and community interactions—into a seamless system. This fully customizable platform enhances the resident experience with real-time data and AI insights, allowing property teams to focus on high-impact tasks that drive satisfaction and loyalty.
Job Description
Venn is a fast-growing tech company transforming the relationship between tenants and multifamily operators through a platform connecting all aspects of apartment living. They are seeking a strategic Customer Support Lead to build scalable support processes, manage advanced support tickets, and drive customer experience. The role focuses on operational and execution skills to define and execute the support strategy.
Requirements
- 5+ years of experience in customer support at a SaaS or technology company
- Strong technical aptitude and hands-on experience managing advanced support cases
- Start-up experience preferred
- Background in support operations, systems implementation, and vendor/BPO management
- Experience implementing or leveraging AI solutions is a plus
- Deep knowledge of support metrics, analytics, and reporting
- Familiarity with modern support tools, CRMs, and automation
- Exceptional communication and collaboration skills
- Customer-obsessed and solutions-oriented
Benefits
- Benefits
- Equity
