Hardware Sustaining Engineer

Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. As a Hardware Sustaining Engineer, you will be the bridge between initial product launch and end-of-life, ensuring Verkada’s hardware remains reliable, manufacturable, and cost-effective at scale.

Requirements

• Lead end to end execution of hardware sustaining projects related to second-sourcing, quality, ongoing reliability, certifications and more.
• Spearhead product compliance programs across the globe; work hand-in-hand with our certification team, JDM compliance personnel & various 3rd party labs.
• Own Early Field Failure & RMA investigations; report on EFFA/RMA status to Hardware leadership.
• Debug field failures in collaboration with electrical and mechanical engineers. Develop, test and validate engineering solutions.
• Manage Engineering Change Orders (ECOs) with Supply Chain & JDM counterparts; track schedules for ECOs and ensure all validation and certification deliverables are met.
• Audit and evaluate JDM production quality; work with JDM partners to drive continuous improvement.
• Communicate and visit with customers to understand deployment issues & potential corrective actions.

Benefits

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits