Service Desk L1/L2 Analyst
Version 1Belfast, Northern Ireland, United Kingdom
Posted November 28, 2025
Full Time
About the Company
Version 1 is a global leader in business transformation, providing cutting-edge technology and expert teams to help customers exceed expectations.
Job Description
Version 1 is seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst to provide technical support and resolve IT-related issues for our customers. The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments.
Requirements
- Minimum of 2-5 years of experience in IT support
- Experience in a service desk support role
- Strong understanding of IT infrastructure, systems, and troubleshooting methodologies
- Experience with service desk management tools (e.g., ServiceNow)
- Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred
- Strong communication, interpersonal, and problem-solving abilities
- Customer-focused mindset with a commitment to delivering high-quality support
- Strategic thinking and decision-making
- Ability to manage multiple priorities and meet deadlines
- Adaptability to evolving technologies and processes
- Strong analytical and reporting skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Private Medical Insurance
- Life Insurance
- Free Eye Tests
- Contributions towards Glasses
- Incentivized Certifications and Accreditations
- Profit Share Scheme
- Pathways Career Development Quarterly
