VersiTech / Bold Integrated Payments / Tonic

We are seeking a dedicated and skilled Field Service Technician to join our Tonic & Versi POS team based in Portland, OR. This role involves installing, maintaining, and troubleshooting Point-of-Sale (POS) systems for our clients, including merchants and partners.

Requirements

• Install Tonic & Versi POS hardware and software at customer locations.
• Ensure all components are properly set up, tested, and operational.
• Diagnose and resolve technical issues related to POS systems, including hardware, software, and connectivity.
• Provide on-site and remote support as needed.
• Train clients on using the POS system, ensuring they understand its functionality and features.
• Offer guidance and best practices to maximize system efficiency.
• Conduct routine maintenance and updates to ensure system reliability.
• Replace or repair hardware components as required.
• Maintain detailed service records, including installation reports, repair logs, and client interactions.
• Communicate issues, updates, and resolutions effectively with the internal support team.

Benefits

• Competitive base salaries
• Unlimited vacation policy (with manager approval), plus 7 major holidays
• Fully covered Employee-only coverage for medical, dental and vision insurance
• 401(k) program with available company match
• Robust supplemental insurance offerings
• Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
• Marketplace Care Teams
• Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
• Career development and training opportunities