VersiTech / Bold Integrated Payments / Tonic

The Partner Concierge Representative (PCR) role's primary focus is to provide exceptional communication for our partners, enhance partner satisfaction, and contribute to brand loyalty by addressing inquiries, resolving issues, and ensuring a positive overall experience.

Requirements

• Customer service experience (two years +) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
• Proven success in a customer service environment (two years +).
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment.
• Ability to navigate multiple servicing platforms including Salesforce, Slack, G-Suite.
• Proven ability to manage change and continuous learning.
• Excellent written and verbal communication skills.

Benefits

• Competitive base salaries
• Unlimited vacation policy (with manager approval), plus 7 major holidays
• Fully covered Employee-only coverage for medical, dental and vision insurance
• 401(k) program with available company match
• Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
• Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
• Marketplace Care Teams to provide emotional and spiritual support for our employees
• Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
• Career development and training opportunities