Call Center Agent - IL - Part-Time - Monday, Tuesday, Thursday 2:00 pm-8:00pm, Friday 10:30-4:30, rotating Saturday 9:00am-1:00pm.

This entry-level, contact center role is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks.

Requirements

• Adheres to work schedule
• Meets productivity, quality, and service level goals
• Provides compelling messaging to donors to influence blood donation
• Answers donor questions, requests and concerns via phone and text
• Recruits new donors by asking existing donors for family/friend referral
• Educates and motivates donors to schedule their next donation appointment
• Attends training and implements techniques/tactics taught into workflow
• Maintains accurate donor information in profile
• Ensures donor requests are carried out
• Participates on team projects, as assigned
• Demonstrates Versiti’s core values daily
• Executes service recovery techniques in order to address donor concerns/complaints
• Provides excellent customer service by always doing what is right for the donor
• Advocates Versiti’s mission in the community
• Performs other duties as required or assigned

Benefits

• Medical, Dental, and Vision Plans
• Paid Time Off (PTO) and Holidays
• Short- and Long-term disability
• Life insurance
• 7% match dollar for dollar 401(k)
• Voluntary programs
• Discount programs