Customer Service Supervisor

Become a vital member of a dynamic team dedicated to providing exceptional veterinary care at the Veterinary Referral Center of Central Oregon (VRCCO).

Requirements

• Supervise, mentor, and develop the customer service team (front desk, call center, client relations)
• Manage scheduling, workload distribution, and performance evaluations
• Foster a culture of accountability, collaboration, and continuous improvement
• Ensure pet owners receive timely, empathetic, and accurate communication regarding appointments, procedures, billing, and follow-ups
• Resolve escalated client concerns with professionalism and compassion
• Implement feedback systems to measure and improve client satisfaction
• Develop and enforce customer service policies, procedures, and best practices
• Collaborate with medical and administrative teams to optimize patient flow and reduce wait times
• Monitor service metrics (call response times, appointment scheduling efficiency, satisfaction scores)
• Partner with leadership to align customer service initiatives with hospital goals
• Contribute to hospital-wide projects such as technology upgrades, workflow improvements, and community outreach

Benefits

• Medical: Multiple plan options with 70% coverage
• Dental/Vision: Multiple plan options with 50% coverage
• Profit sharing available for all heroes (employees)
• Tenure bonuses
• Savings: 401K matching program
• Stipends for continuing education