Administrative Communications Monitor

ViaPath is seeking Phone Monitoring Representatives to join their team in Tallahassee, FL. The selected candidate will provide direct support to customer staff, utilize proprietary techniques to identify calls for monitoring, and accurately document communications of interest.

Requirements

• Excellent verbal and written communication skills
• Proficient in Microsoft Windows OS and Microsoft Suite
• Proficient typing/keyboarding skills
• Ability to monitor communications for prolonged periods of time while maintaining an extreme attention to detail
• Ability to work in a fast-paced environment and meet competing deadlines
• Strong problem-solving skills with an interest and ability to conduct analysis and report on findings
• Ability to handle confidential information
• Fluency (written and verbal) in English is required. Fluency (written and verbal) in Spanish is desired