ViaPath is looking for a Telecommunications Site Technician 4 to join their Field Services team. The role involves providing remedial repair, preventive maintenance, and system reliability services at client sites.
Requirements
- Serve as a positive Ambassador representative for ViaPath
- Responsible for overall service of ViaPath products at assigned customer sites
- Prioritizing and planning of assigned service calls
- Communicating updates associated with assigned service calls
- Escalating problems when appropriate
- Interacting in a professional manner with customers to foster positive relationships
- Replacing telephony hardware and network components
- Pulling cable, mounting network devices, installing telephony hardware
- Administer kiosk service and collections
- Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions
- Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches
Benefits
- Medical, Dental & Vision Insurance
- Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
- Flexible Time Off (FTO)
- Company Holidays
- Retirement Plan (401(k))
- Life & Disability Insurance
- Employee Assistance Program (EAP)
- Additional Well-Being Resources
