Telecom Tech (entry level)

The Site Administration Technician 1 will handle field service maintenance, inventory and repairs with deployed inmate tablets and inmate call processing equipment at multiple assigned facilities.

Requirements

• Serve as an Ambassador for ViaPath by fostering a positive relationship with the customer and site POC
• Work at the direction of the Field Service Manager (“FSM”) responsible for the assigned sites in coordination with the facilities
• Walk the facility, Pods and Units daily to include tasks such as inspecting tablets and initiating trouble tickets for issues as needed and ensure access points are functioning and report to FSM with issues
• Manage all day-to-day support functions including minor maintenance of tablets, ensuring all applications on the tablets are functioning properly, and maintaining a daily accurate listing of tablets issued, tablets on the shelf, tablets requiring repair and return
• Provide a weekly summary report to the Field Service Manager (FSM)
• Visit dedicated worksite daily or assigned facilities during scheduled dates if assigned more than one
• Initiate and execute trouble resolution guidelines provided for Tablet Resolution before acknowledging the need to replace tablet(s) under RMA protocol
• Utilize ViaPath’s trouble ticket database to view/maintain all facility information that would be useful in troubleshooting system issues
• Update the FSM and SAT on any known issues immediately when known

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan