Consultant Customer Journey & AI-Driven Growth (m/f/x)
Virtual IdentityVienna, Austria
Posted January 24, 2026
Full Time
About the Company
Virtual Identity is a full-service web agency with over 25 years of experience, dedicated to solving everyday problems through digital solutions. The company employs 180 engaged professionals across Munich, Vienna, and Freiburg, offering creative and practical services for both individuals and brands. Virtual Identity fosters a culture of continuous learning and innovation, attracting talent through engaging projects and the VI Academy.
Job Description
We're looking for a Consultant who can drive end-to-end value creation by maturing our customer journey consulting, anchoring measurable outcomes, and advancing AI-enabled ways of working for our clients and internally at VI.
Requirements
- 5–7 years of experience in consulting or a comparable strategic role
- Deep customer journey expertise: mapping, diagnosing value gaps, orchestrating cross-channel interventions
- Strong client-facing leadership: facilitation, stakeholder management, executive communication
- Practical AI experience in a business context: from use-case identification to piloting and process integration
- Expertise in at least one VI core craft: UX research, UX/UI design, cloud-native/frontend engineering, or digital marketing
- Willingness to travel within Austria (focus on Vienna) and occasionally Germany for workshops; otherwise remote-first/hybrid possible
- Proficient in German and English
