Customer Experience Specialist
Virtual Staff 365Philippines • Australia
Posted March 2, 2026
Full Time
About the Company
Virtual Staff 365 is a Melbourne-based outsourcing specialist that connects Australian businesses with high-quality virtual assistants and offshore talent from the Philippines and South Africa. Since 2009, the company has built a reputation for recruiting, training and retaining home-based staff, enabling clients to reduce operational costs by up to 80%. In addition to virtual assistants, Virtual Staff 365 offers comprehensive BPO solutions, helping larger firms source and manage outsourcing facilities that meet their specific needs. The firm’s long-standing experience in offshoring, combined with a focus on cultural alignment and rigorous quality controls, sets it apart as a trusted partner for businesses looking to scale efficiently and cost-effectively.
Job Description
We are looking for Customer Experience Specialists who are proactive, articulate, and passionate about helping people. Our client is an Australian logistics-tech company committed to improving delivery solutions through innovation and human-first customer service.
Requirements
- 2+ years in customer support, call centres, or account servicing
- Strong written and verbal English (neutral accent preferred)
- Experience in Zendesk or similar CRM/ticketing tools
Benefits
- HMO
- Annual leave
- Christmas Bonus equivalent to 1 month's wage (pro-rata)
- Fixed Rate
