Virtual Technologies Group

Virtual Technologies Group (VTG) is seeking a Tier 2/Tier 3 Help Desk Technician to provide immediate technical support to clients remotely. The role involves resolving issues, troubleshooting computers, managing user accounts, and monitoring systems. The technician will be responsible for high-quality work and ensuring customer satisfaction. This position is for a salaried, full-time role.

Requirements

• Utilize IT Service Management (ITSM) systems (e.g., ConnectWise, ServiceNow, Jira Service Management)
• Troubleshoot and resolve computer-related issues
• Manage accounts through Microsoft Active Directory/Entra ID and Office 365
• Setup and configuration of Microsoft Office products
• Monitor and fix issues related to customer backups
• Handle issues in an organized fashion through a ticketing system with regular updates
• Communication with coworkers to escalate tickets

Benefits

• medical insurance plans
• dental insurance
• vision insurance
• health savings accounts (HSA)
• flexible spending accounts (FSA)
• life insurance
• short and long-term disability insurance
• paid time off and holidays
• 401(k) with employer match