Virtual Technologies Group

The IT Service Desk Operations Manager serves as the primary operational and administrative leader for the outsourced Service Desk, responsible for the overall success and strategic direction of the service provided to a higher education university.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field
• Minimum of 5+ years of progressive experience in managing large-scale IT Service Desk or IT Operations
• Demonstrated expertise and certification in ITIL v3 or v4
• Experience using: Service Now ITSM, Power BI, D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 & 11, LogMeIn Rescue
• Proven experience managing client relationships, contracts, and financial budgets for a large service delivery function

Benefits

• Medical insurance plans
• Dental insurance
• Vision insurance
• Health savings accounts (HSA)
• Flexible spending accounts (FSA)
• Life insurance
• Short and long-term disability insurance
• Paid time off and holidays
• 401(k) with employer match