Customer Success Manager
VisibleThreadColorado, United States
Posted October 20, 2025
Full Time
About the Company
Founded in 2008, VisibleThread is a trusted partner to 11 of the top 15 US Government Contractors. Our cutting-edge technology supports thousands of users across a diverse range of organizations, from small businesses to mid-market and large enterprises. VisibleThread’s flagship RFP solutions—VT Docs and VT Writer—are leveraged across key sectors, including Defense & Space, IT Services, Healthcare, Engineering & Construction, and many more. Security is paramount in these industries, which is why we offer deployment options tailored for maximum protection. Our solutions are hosted securely behind your firewall and can be deployed in highly secure environments, such as air-gapped networks and SCIFs, trusted by some of the largest defense contractors in the US. This commitment to security and reliability makes VisibleThread a leading RFP software provider for government contractors.
Job Description
VisibleThread is a rapidly growing technology company seeking a Customer Success Manager to be a key advisor to their customer portfolio. This role involves onboarding, adoption, strategic value generation, renewals and upsells, and customer support. The ideal candidate is technical, customer-focused, and proactive in driving customer retention and growth.
Requirements
- Recent graduate (preferred)
- Strong technical aptitude and familiarity with SaaS solutions
- Excellent verbal and written communication skills
- Problem-solving and analytical skills
- Adaptability and agility
Benefits
- Supportive work environment
- Career progression opportunities
- Attractive remuneration package
- Flexible working schedule
- Team-building events